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    Warranty

    C&T Solution Inc. (“C&T”) warrants its line of C&T computer systems to be free of defects in material and workmanship for a specific warranty period as stated below, from the date of shipment from C&T.

     

    Product Warranty Durations
     
    Product Line Product Series Warranty Period
    Industrial Fanless Computing BCO Series
    RCO Series
    ACO Series
    VCO Series
    WCO Series
    2 Years
    2 Years
    2 Years
    2 Years
    2 Years
    Industrial Panel PC/ Monitor VIO Display Module
    VIO PC Module
    VIO Monitor Module
    2 Year
    2 Years
    2 Years
    Industrial Board All 2 Years


     
    If the product fails to be in good working order during the warranty period (or specific period of time as noted above), C&T will, at its option, repair or replace the product. Repair parts and/or
    replacement products may be either new or reconditioned at C&T's sole discretion. The limited warranty does not include service or repair for damage resulting from improper installation, abuse or modifications to the product not approved in writing by C&T. Any service repair outside the scope of this limited warranty shall be contingent upon C&T's, or its Authorized Service Provider's, current rates and terms.

    Extended Service Support
    • Extended Warranty Exclusion: HDDs, Batteries, Power Adapters, and Accessories.
    • If you need extended warranty support, please contact your sales representative in C&T for special offer.

    DOA (Dead-on-Arrival) Policy
    • DOA period within 30 days as the invoice date of item or product.
    • An RMA number is required for the DOA item as well. C&T Solution technician will test and diagnose the returned product before replacement.
    • Any found DOA item or product will be repaired or replaced within 10 working days after receipt at C&T Solution, as the item or product is in stock and is still an inventoried item.
    • No replacement will be provided if the returned DOA products are diagnosed as ”no trouble found”, and the returned shipping costs for any non-defective DOA products will be at the customer's expense.